Terms and Conditions – MOMENTUM



Terms and Conditions

At Momentum Studio we take the responsibility of looking after your personal data very seriously. This policy shows how we take the utmost care to ensure that your data is safe and secure with us so that you can be confident shopping on our website. We also explain how we use your data to provide you with our services.

Momentum Studio is the data controller with respect to all aspects of this website except if you opt to receive marketing communications via email in which case Momentum Studio is the data controller for email marketing purposes.

About this policy.
This policy explains how Momentum Studio Momentum Studio acts as data controller of your personal information and how Momentum Studio Franchises Ltd acts as the data controller of your personal data with respect to email marketing.

The Momentum Studio website and its associated applications are operated by Momentum Motion Pictures registered in Bucharest, Romania

In this policy we explain what information may be collected about you when you use this website, how we use it and your rights over your data. This policy and our Terms and Conditions should be read carefully by you as you confirm to have understood and agreed to them by continuing to access this website and to use our services.

The personal information we collect from you.
We may collect personal information from you when you:

visit this site.
create an account with us.
Buy any of our products or services online or attempt to buy any of our products and services online.
add your photographs to products and personalise your designs with text and / or images.
participate in any surveys, promotions, questionnaires or competitions that we run.
contact us for help or advice in any way.
What personal information we collect about you will depend on how you use our services but might include:

Your name, phone number(s) and email address
Your billing address(es) and shipping address(es)
Any content you upload such as your images or text used to personalise any of our products
Your preference to receive marketing emails or not
Any information you share with us about someone that you are sending an order to or who collects an order on your behalf.
Which pages you visit on the site and how you use the site.
Your order history including what you order and when and how you order
Records of when we correspond about any questions or support issues
This list is intended as a guide only and we may occasionally collect other information from time to time.

We never store any of your payment details online.

When you leave this website, even by a link on this website, you will be visiting a site that is not in our control. It will not be covered by this privacy policy and you should review the policy on that site.

How we use your data and why.
We respect the fact that your personal data is yours so we only collect what we need to provide you with our services. We use your data to:

complete any orders you place on the site
remind you about orders that you have not completed
administer your account and communicate with you
keep you informed about changes to our services and this site
improve our site and keep it running as best as possible
personalise the services that we offer you.
understand your shopping behaviour to develop and improve our products and services.
manage promotions, competitions, customer surveys and questionnaires
process your data to pursue our legitimate interests (or your legitimate interests or those of a third party)
offer promotions, products, services and communications that are most likely to interest you, on the basis of legitimate interest
Legitimate interest: to enable us to provide the best service possible, your data may be processed for us to pursue our legitimate interests in a way that does not impact your rights, freedom or interests. For example, we may use your purchase history to send you personalised offers, or combine the purchase history of multiple shoppers to identify our most popular products and services. When you make a purchase with us, we will send you direct marketing emails unless you choose to opt out.
How we use your photos.
Any photos that you upload to the site will only be used to print products that you order on our site. We take every care possible to keep your images safe at all times and we only share your images with those who are printing the products that you order or providing customer support for you.

How long we keep your data.
When you place an order on the site we will keep your images for long enough to reprint your items in case of an issue.

If you upload any images and / or text but do not proceed with your order then we will only keep your images and / or text for 30 days.

Photobook images and projects will only be kept for 30 days from the date you last made an edit.

Other personal information will be retained for long enough for us to provide you with customer support for your account or order history.

Sharing your personal data with service providers.
Not all of our products are made directly by us – some get produced to our same high quality standards by trusted companies that we work with. If your order is sent to one of our service providers then we only share the information that they need to make and deliver your products.

Sharing your personal data with other organisations.
We will never disclose your information to anyone outside Momentum Studio Momentum Studio except:

  • where you give us permission to do so
  • where we are required or permitted to do so by law
  • to any of the trusted companies who provide services to us, our sub-contractors or the partners who produce some of the items available for you to order. All of these companies act strictly on our instructions
  • to any successors in title to our business

Protecting your personal data.
We recognise that you have trusted us with your personal data and we reflect that trust with the protection afforded to your data. We have appropriate physical, technical and administrative processes to safeguard your personal data and we keep them up to date to ensure that they meet our high standards.

International transfers of your data.
If any of your information is transferred outside of the European Economic Area we will check that it is protected with the appropriate security measures. When stored in the USA the only partners that we work with all adopt the EU-US Privacy Shield Framework.

Use of your data for marketing.
If you opt-in to receive email marketing from Momentum Studio Franchises Ltd then they may email you with offers, news and information about our services and products or contact you for customer research to help us improve our services.

If you don’t want to receive this type of communication then the choice is always yours but it may prevent you from getting special offers and news that may be of interest to you. You can opt-in to emails on our website and when you place an order (unless you uncheck the tick box to opt out at the checkout). To opt-out at a later date please update your account settings online, click on the unsubscribe link in any of the marketing emails that you receive or contact us by clicking here.

Even if you are not opted in to receive marketing communications from us then we may still contact you with transactional information such as:

  • the status of your orders in which case we will contact you to confirm your order and to keep you updated about its progress
  • reminding you about items that you have not checked out
  • contacting you regarding customer service correspondence.

Use of cookies on this site.
We use cookies on this site – these are text files that are downloaded and placed on the device you use when visiting this site. They are then sent back to our site or another website that recognises that cookie on each occasion that you visit our site. The cookies on this site are used:

  • to improve the service that we provide to you by personalising your visit and enabling you to use some of the features provided for you. – to find ways in which we can improve how the site works by allowing us to see how you use the content on the site. – to provide you with adverts that might be of interest to you. Occasionally we may advertise our services on other organisations’ websites. The cookies that we use to do this can collect information about your online behaviour including your IP address, which website you arrived at our site from and information about your purchase history or the content of your shopping basket. You may then see adverts from us on other organisations’ websites. These cookies are placed on our site by advertising networks with our permission. – to measure how you interact with any emails we send you and online advertising that you might be served. For example cookies tell us if you open emails that we send you or if you have seen a specific advert and clicked on it.
    You can decide whether or not to allow the use of cookies in your browser’s settings. The ‘help’ menu of most browsers will tell you how to change the way in which cookies work on your device. However, if you do change those settings for our site then you may find that the site does not operate as intended.

Access to your information.
Your data is always yours and we can supply a copy of your information on request. Please write to: Momentum Studio or send an email to: office@momentum.com.ro

If any of the details we hold about you are incorrect please let us know and we will amend them.

Date published.
This policy was published on 23rd May 2022 and replaces all previous versions. Please check back regularly for the latest version as we reserve the right to change the content from time to time.

Contacting us.
Do let us know if you have questions about your personal data by emailing us at: office@momentum.com.ro

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